Frequently asked questions
Getting in touch
At Kids21 we want to provide our customers with the best buying and selling experience possible. We welcome your feedback, so feel free to contact the Kids21 team.
Request a Return Merchandise Authorisation (“RMA”) within ten (10) days of receiving your order. To request a RMA simply visit the “My Account” section of the website, choose “Online Orders” and select the Order for which you wish to make a return. Select the item(s) and the reason for your return. Select the item(s) you wish to return and the reason for your return, and an email with the approved RMA number will be sent to you with necessary shipping and customs documentation. Print all received documentation and contact the outlined courier for collection.